FAQ’s

All our pre-loved luxury watches undergo a rigorous authentication process performed by trained specialists. We verify serial numbers, examine movements, check for correct finishing details, and inspect documentation. We stand behind every watch we sell with our authenticity guarantee.

Yes, we consider watch trade-ins as part of our purchase process. The value of your trade-in will be assessed based on condition, market value, and authenticity.

We carefully grade each pre-loved watch and provide detailed condition descriptions. Our inventory ranges from “Like New” pieces with minimal signs of wear to “Vintage” watches with character and patina. Each listing contains specific condition information.

When available, we include the original box, papers, and accessories with pre-loved watches. Our product descriptions clearly state what is included with each timepiece.

All our pre-loved watches have been inspected by our watchmakers. When necessary, we service watches to ensure they’re functioning properly. Service history is noted in the product description when available.

We provide a 12-month warranty on all pre-loved watches unless otherwise stated. This covers manufacturing defects and mechanical issues but excludes damage from misuse.

We use a consistent 5-point grading system for all pre-loved timepieces:

Grade 1: BRAND NEW/UNWORN
Factory-fresh condition with no signs of wear. Original protective stickers may still be attached. Complete with all original accessories, box, and papers.

Grade 2: DEMO MODEL
As-new appearance with extremely minimal signs of wear. These watches may have been tried on or displayed briefly but show virtually no evidence of use.

Grade 3: EXCELLENT CONDITION
Minor signs of wear from normal use. May have light surface scratches on case or bracelet that could be easily removed with light polishing. All functions work perfectly.

Grade 4: GOOD/FAIR CONDITION
Noticeable signs of wear consistent with regular use. May have visible scratches on case, crystal, or bracelet. Functions properly but may benefit from servicing.

Grade 5: WELL WORN
Extensive signs of wear and aging. Significant scratches, potential dings, or evidence of previous repairs. May require service but remains functional and authentic.

This grading system applies to both watches we sell and those we purchase from clients. Our transparent grading ensures fair pricing and clear expectations for both buyers and sellers.

Contact us with details and clear photos of your watch. We’ll evaluate based on condition, market value, and authenticity. Once we agree on a price, we offer several payment options and can arrange shipping or in-person collection.

We primarily purchase luxury brands such as Rolex, Omega, Tudor, Grand Seiko, Cartier, Patek Philippe, and similar tier brands. However, we consider all watches on a case-by-case basis.

We consider factors including brand, model, condition, age, rarity, market demand, included accessories, service history, and authenticity documentation.

While having the original box and papers significantly increases your watch’s value, we still purchase watches without these items. The price offered will reflect what is included.

We use a consistent 5-point grading system for all pre-loved timepieces:

Grade 1: BRAND NEW/UNWORN
Factory-fresh condition with no signs of wear. Original protective stickers may still be attached. Complete with all original accessories, box, and papers.

Grade 2: DEMO MODEL
As-new appearance with extremely minimal signs of wear. These watches may have been tried on or displayed briefly but show virtually no evidence of use.

Grade 3: EXCELLENT CONDITION
Minor signs of wear from normal use. May have light surface scratches on case or bracelet that could be easily removed with light polishing. All functions work perfectly.

Grade 4: GOOD/FAIR CONDITION
Noticeable signs of wear consistent with regular use. May have visible scratches on case, crystal, or bracelet. Functions properly but may benefit from servicing.

Grade 5: WELL WORN
Extensive signs of wear and aging. Significant scratches, potential dings, or evidence of previous repairs. May require service but remains functional and authentic.

This grading system applies to both watches we sell and those we purchase from clients. Our transparent grading ensures fair pricing and clear expectations for both buyers and sellers.

Orders typically ship within 2-4 business days after payment confirmation. You’ll receive tracking information as soon as your order is dispatched.

Yes, all watch shipments are fully insured against loss or damage during transit at no additional cost to you.

Yes, we offer in-person collection by appointment. Please contact us to arrange a time after completing your purchase.

In the unlikely event your watch arrives damaged, please contact us immediately with photos. We’ll arrange a return and replacement or refund.

Most luxury mechanical watches should be serviced every 5-7 years, depending on the manufacturer’s recommendations. Quartz watches typically require service every 5-10 years or when the battery needs replacement.

Water resistance varies by model and is specified in the product description. Note that water resistance can diminish over time and should be tested regularly if you plan to expose your watch to water.

Store your watch in a cool, dry place away from direct sunlight. For automatic watches, consider a watch winder to keep them running when not worn regularly.

We offer repair services for most watch brands. Please contact us with details about your repair needs for a quote.