Privacy & Cookie Policy

Introduction

Time Bomb Watches (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By accessing or using our services, you consent to the practices described in this policy.

This policy has been developed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

Information Officer

We have appointed an Information Officer responsible for ensuring our compliance with POPIA and addressing any privacy-related inquiries. You can contact our Information Officer at Hanneslourens@timebombwatchessa.com.

Information We Collect

Personal Information

We may collect the following personal information:

Name and surname
Contact information (email address, phone number, physical address)
Payment information (credit card details, banking information)
Identification information when necessary for high-value transactions
Purchase history and preferences
Communication records between you and us
Technical information about your device and browsing activity

Collection Methods

We collect information when you:

Create an account on our website
Place an order for products
Subscribe to our newsletter
Contact us through our website, email, or phone
Complete surveys or provide feedback
Visit our website (through cookies and similar technologies)
Sell a watch to us

Purpose of Collection

We collect and process your personal information for the following purposes:

Processing and fulfilling your orders
Communicating with you about your orders and inquiries
Authenticating luxury watches during purchase or sale
Providing customer support
Sending marketing communications (with your consent)
Improving our website, products, and services
Complying with legal obligations
Detecting and preventing fraud

Lawful Basis for Processing

We process your personal information based on:

Performance of a contract when you make a purchase
Your consent when you subscribe to marketing communications
Our legitimate interests in providing and improving our services
Compliance with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

As required to provide our services
As necessary to comply with legal obligations
As needed to resolve disputes
As outlined in our internal retention policies

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data
Secure payment processing
Regular security assessments
Employee training on data protection
Access controls and authentication procedures

Sharing Your Information

We may share your personal information with:

Service providers who assist us in operating our business (payment processors, shipping companies, etc.)
Professional advisors (lawyers, accountants, etc.)
Regulatory authorities when required by law
Third parties in connection with a business transaction (merger, acquisition, etc.)

We ensure that third parties with whom we share your information maintain appropriate security measures and process your information only as instructed by us.

Your Rights Under POPIA

You have the right to:

Access your personal information
Correct inaccurate personal information
Request deletion of your personal information
Object to the processing of your personal information
Withdraw consent previously given
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact our Information Officer at Hanneslourens@timebombwatchessa.com.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our site.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Functional Cookies: Remember your preferences and settings
Analytical/Performance Cookies: Help us understand how visitors use our website
Targeting/Advertising Cookies: Used to deliver relevant advertisements

Cookie Management

You can manage your cookie preferences by:

Adjusting your browser settings to refuse cookies
Deleting cookies from your browser
Using our cookie consent tool when visiting our website

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Cross-Border Transfers

We may transfer your personal information to countries outside South Africa. When we do, we ensure that:

The recipient country has adequate data protection laws
Appropriate safeguards are in place to protect your information
The transfer is necessary for the performance of our contract with you

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact our Information Officer:

Email: Hanneslourens@timebombwatchessa.com
Phone: 067 400 0854
Address: [Business Address]

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Information Regulator of South Africa at:

Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za

Last Updated: April 2025