REFUNDS & RETURNS POLICY

• Return Period: 7 days from the date of delivery
• Condition Requirements: Item must be unworn, undamaged, with all original tags, packaging, certificates, and accessories included
• Documentation: Original proof of purchase required

• Return Period: 7 days from the date of delivery
• Special Considerations: Pre-loved watches are sold “as is” with any existing imperfections noted in the product description
• Non-returnable Items: Watches that have been worn, adjusted, or altered after delivery

Due to their unique and collectible nature, vintage watches are sold as final sale items and are not eligible for return unless misrepresented in our description or found to be inauthentic.

• Contact Us: Email us at [info@timebombwatches.co.za ] within 7 days of receiving your order
• Provide Details: Include your order number, the item(s) you wish to return, and the reason for your return
• Receive Instructions: Our team will provide you with return shipping instructions and a return authorization number
• Package Securely: Carefully pack the watch in its original packaging to ensure it’s protected during transit
• Return Shipping: Send the package to our specified return address using a tracked shipping service

• Inspection Period: Returns are inspected within 2 business days of receipt
• Refund Method: Refunds will be issued to the original payment method
• Processing Time: Refunds typically process within 3-5 business days after approval
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

• We’re happy to exchange your watch for another model if:
  • The item is in returnable condition as described above
  • The requested exchange item is in stock
  • Any price difference is settled before the exchange is processed

Damaged or Defective Items

If you receive a watch that is damaged or defective:

• Contact us within 48 hours of delivery
• Provide clear photos of the damage or defect
• We’ll cover return shipping costs and issue a full refund or replacement

Incorrectly Shipped Items

If you receive an incorrect item:

• Contact us within 48 hours of delivery
• We’ll arrange for return shipping at our expense
• We’ll expedite shipping of the correct item or process a full refund

Warranty Claims

• • New watches are covered by the manufacturer’s warranty as provided with the product
  • Pre-loved watches may have a limited warranty as specified in the product listing
  • Warranty claims should be directed to our service department at info@timebombwatches.co.za